How to bring PBX and CRM to the cloud

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Zadarma promises to set up a fully-fledged call center in just a few minutes and without an office. The cloud telephony company offers users a free switchboard for this.

How to get your PBX and CRM into the cloud.

The establishment of a fully-fledged call center in a few minutes, and without an office - that promises Zadarma. The Cloud Telephony Company offers users a free telephone exchange for this purpose.

The limitations of the corona crisis mean that employees of many companies will now have to work from the home office. A good opportunity for self-employed people, small and medium-sized enterprises and corporations to take new paths in the internal communication infrastructure.

Cloud PBX set up in minutes.

The IT telephony provider Zadarma is convinced that a functioning office does not have to be tied to premises. On the contrary, the free cloud telephone system (Cloud-PBX) from Zadarma can be used to set up a fully-fledged call center - and in just a few minutes. For companies that use the cloud PBX, limits no longer matter. The PBX allows you to activate virtual numbers worldwide and organize several locations in one telephone network.

In Germany alone, Zadarma offers dedicated numbers for 60 cities that can be activated anywhere in the Federal Republic. In addition, you can select free-of-charge calling 0800 or German-wide phone numbers. Virtual numbers are available in over 100 countries worldwide. When activating the numbers, Zadarma observes the respective national laws. Internationally established companies can centrally manage their telephony solution with the virtual numbers. Only the virtual numbers and the calls are paid for.

Cloud PBX Software with CRM Integration |

Key features of the cloud PBX include call forwarding between employees, recording conversations or activating a voice dialogue system (IVR). Admins can set up and adjust the virtual telephone system in the web interface. The communication works via IP telephones, via the computer (software for Windows, Macos, Linux or directly via browser). An app can also be installed on the smartphone (Android, iOS). If no Internet is available, the calls can also be forwarded to a mobile phone or a landline number.

Integrated cloud CRM system.

With Z-CRM, Zadarma’s Cloud PBX solution has an integrated CRM (Customer Relationship Management) system that can also be used for free in the cloud. This allows the customer base to be managed and internal tasks to be distributed. In this way, customer calls are automatically forwarded to the relevant employee. On incoming calls, a pop-up window opens, which - if available - displays information about the caller. You can also make calls directly from the CRM with one click.

It is also possible to integrate existing CRM systems, including Zoho CRM, Bitrix24, AMO CRM or Zendesk. Thanks to an open API, additional external CRM systems can be connected. Because Messenger now also plays a major role in communicating with customers, these services can also be integrated into the telephony solution via the Zadarma-Bot. Supported messengers are Slack, Telegram, Viber and Facebook Messenger.

Video conference solution for up to 100 participants.

There is currently great demand for the possibility of conducting video conferences in order to keep in touch with employees in the home office and customers or to conduct online training courses. Here Zadarma offers its own solution, for which only the creation of a conference room is necessary. This is free and it works very easily - almost with one click. Up to 100 participants can then subscribe to the conference without additional registration or the download of programs via invitation links. The video stream is delivered in HD quality (720p) and encrypted.